If you're falling behind on your loan or credit card repayments, we will work together with you to understand your situation and build a manageable personalised debt payment plan that suits your needs and budget.
Covid support
We understand how much personal and financial insecurity the Covid-19 pandemic has caused and we’re here to help you and your business. Visit our Covid support page and find out more about financial assistance we can provide, from loan deferment to Easy Payment Plans.
How we can help
If you require long-term support, please contact your NBF Relationship Manager or visit your closest NBF Branch and they will connect you to members of our team that will work closely with you, in complete confidentiality, to assess your particular situation, needs and budget.
They will then tailor a plan to your specific needs with your financial well-being in mind. Depending on your circumstances, solutions may include:
- A deferral or reduction of scheduled loan and/or credit card repayments
- Extension of a loan term
- Debt consolidation to make repayments more manageable
- Reductions or waivers for certain fees and charges
- Restructuring existing loans
- Deferring interest payments on a case-by-case basis
Please note, that we can help with your NBF credit card and loan repayments, but unfortunately not with money to cover your other debts and/or bills.
If you think you’ll only need short-term help (i.e. one or two months), our 24-hour NBF Call Centre will often be able to quickly and easily assist you over the phone, so please call us on 8008NBF(623). Alternatively, you can visit your nearest NBF Branch. Please click here for locations.
We will seek to address your query within 3-5 business days of receipt and will advise if we’re not able to meet this time frame for some reason.
Required information and documentation
To help you, we may:
- Ask you to provide information about your income and expenses to help us determine how we can best support you
- Request documents to support your claim for financial assistance (e.g. medical certificate or retrenchment letter)
Rest assured that everything you share with us will be treated as confidential and all requests for financial assistance will be assessed on a case-by-case basis. Together, we will create a sustainable plan of action to get your finances back on track.
Our legal obligations
At NBF, we take our commitment to assist customers in financial difficulty seriously, and strictly adhere to the guidelines set out in the UAE Central Bank Consumer Protection Regulation.
If we’re able to assist you, we’ll reply in writing explaining how we’ll help you, for how long and will include details of our tailored approach within 5 business days.
If we are not able to assist, we’ll clearly explain why in writing.
If you are not satisfied with the support we have provided, we have created this Customer Charter to ensure that you can make a complaint and have it dealt with transparently, fairly, reliably and with empathy.