Back to Tools and support

Customer Support

At NBF, you are our number one priority. In addition to our 24-hour customer support centre that you can call on 8008NBF(623), here are several useful online resources from online banking support to FAQs, downloadable forms and privacy and security information that will make your banking experience as simple and enjoyable as possible.

We’ve rounded up some of our most commonly asked customer questions into a convenient FAQ listing. Find the answers to your questions here

NBF Direct App
Bank securely on the go, anytime, anywhere with the free NBF Direct Mobile Banking App
NBF Direct Online banking
NBF Direct is a state-of-the-art secure online banking service that gives you the freedom to carry out daily transactions and access other banking services whenever you like, wherever you need
Download Centre Download Centre

From opening an account to applying for a credit card or a Letter of Credit, you will find all the forms you need in our Downloads section along with our banking terms and conditions

Privacy & Security Customer Security
NBF is committed to safeguarding the privacy of your information. Find out more about our stringent privacy and security policies here