Platinum Debit Card
Whether you’re shopping for designer goods or travelling the world, your NBF Visa Platinum Debit Card is the safe and convenient way to pay for whatever you want while giving you access to premium rewards.
Free ATM withdrawals
Withdraw cash and make balance enquiries at all ATMs in the UAE for free, even when you use another bank’s ATM.
Shop, travel and dine in style wherever you are. Your NBF Visa Platinum Debit Card is accepted at over 1.4 million ATM locations and over 28 million outlets around the world.
Platinum rewards and privileges
Enjoy luxe experiences for less with hundreds of hand picked exclusive offers from high-end retailers, gourmet restaurants and luxury travel partners worldwide.
Global customer assistance
If you ever lose your NBF Visa Platinum Debit Card, Visa's Global Customer Assistance Services is on call 24 hours a day to block your card, send you a replacement or provide you with emergency cash, giving you peace of mind.*
Free travel assistance
Your perfect travel partner, NBF Visa Platinum gives you free access to emergency medical and legal advice for up to 90 days of your journey, no matter where you are in the world.
Shop online or in store with confidence thanks to purchase protection for any lost, stolen or damaged goods bought using your NBF Visa Platinum Debit Card.
Enjoy extra security when you use your NBF Visa Platinum Debit Card to pay for your purchases and items purchased may be eligible for the benefit of extended warranty. This benefit automatically doubles the original manufacturer’s warranty for an item purchased with your NBF Visa Platinum Debit Card.
For further assistance, please call one of the below numbers:
- Toll-free: 800 0441 3487
- International Direct Dialling: +971 4 361 1234
Keep track of your spending
Check your updated balance and transaction record over the phone, via SMS notifications, at ATMs or on your monthly account statement.
Free supplementary cards
We will gladly provide free supplementary cards to your family members so they can enjoy all the benefits you do.
Link multiple accounts
Link your debit card to multiple NBF accounts when you use any of our ATMs.
- 24/7 mobile banking
Frequently asked questions
What is a debit card and how will it benefit me?
Your NBF Debit Card allows instant access to funds in your account and/or any agreed overdraft facility on your account without the need to withdraw cash. Your card will help you manage your finances and monitor your spending, as all transactions made with your card will appear on your bank account statement(s).
What do I need to do before I use my debit card for the first time?
You should activate your card before first use. Please contact 8008NBF(623) to obtain your PIN number. Upon successful activation you can use your card for purchases and cash withdrawals around the world.
What happens if my card is lost, stolen or misused?
Please call Visa Global Customer Assistance immediately on 8000-021 then 866-654-0112 (if you’re in the UAE) or if you’re abroad via collect to +1 303 967 1090 (call charges may apply).
Who do I contact to find out about purchase protection and extended warranty on my Visa Platinum Debit Card?
Please call the following numbers: For international direct dialling call +971 4 361 1234 or call toll-free on 800 0441 3487.
Who do I call to access the free medical and legal referral service?
For travel assistance, please call +971 4 253 6024 (if you’re in the UAE) or if you’re abroad, dial 800 0441 3487 (toll free).
How is the chip and PIN card different from other cards?
A chip and PIN card has an embedded microchip that stores information in a secure, encrypted format. The microchip makes it more difficult for unauthorised users to copy or access the information on the card.
The chip in the card requires you to enter your Personal Identification Number (PIN) when you make a debit card transaction at stores using chip and PIN technology, and no signature is required.
This is to ensure that your chip and PIN card can't be used by unauthorised users to make purchases if it is lost or stolen.
• Do not let anyone else know or use your PIN
• Never write it down
• Use your hand or body to shield the ATM keypad when you enter your PIN
• When a transaction is complete, put your card back in your wallet and take your transaction record
What is the transaction limit on the debit card?
The general daily transaction limit for purchases and for ATM withdrawals is AED 15,000.
Will I be charged extra for using my debit card abroad?
As a NBF Visa Platinum Debit card holder, you are entitled to two free international ATM withdrawals per month.
After which, all other overseas ATM cash withdrawals will incur an international ATM withdrawal fee as specified by the country where your withdrawal was made.
The exchange rate used is determined by Visa. Please note that there is a currency conversion fee for all foreign transactions.
As you will be using your card in a currency other than UAE Dirhams (AED), the transaction amount will be converted to AED on the day it is debited from your account.