Customer Security

Cheque Books

  • Record all details of the cheques you issue.
  • Do not leave your cheque book unattended. Always keep it in a safe place, under lock and key.
  • Whenever you receive a new cheque book, make sure you count the number of cheque leaves in it. Contact your nearest NBF branch or call 8008NBF(623) in case of any discrepancies.
  • Do not sign blank cheques. Always fill in the date, the name of the receiver and the amount before signing the cheque.
  • Remember to cross your cheque whenever applicable to prevent it from being misused.
  • Always draw a line through any unused space.
  • Never sign in multiple places, unless authenticating a change.
  • Avoid using cheques with changes made on them. Issue a new cheque if possible.
  • To cancel a cheque, mutilate the Magnetic Ink Character Recognition (MICR) band and write CANCEL" across the face of the cheque.
  • Do not write/sign/mark/pin/staple/paste/fold on the MICR band.
  • Always use your own pen when writing a cheque.

Cash

  • Avoid writing on bank notes.
  • The watermark in particular should always remain unmarked.
  • Never accept help from a stranger at an ATM or at a bank cash counter when making a deposit or withdrawal.