Customer Security

Protect yourself from Debit & Credit card fraud.

There are two common types of debit and credit card fraud:

  •  Card duplication, which allows for most types of unauthorised purchases.
  •  Unauthorised purchases over the internet, phone or mail resulting from a lost or stolen credit card.

How to protect yourself

  • Don't let your NBF debit or credit card out of your sight during a point-of-sale transaction.
  • Don't forget to take your NBF debit or credit card with you at the end of any transaction.
  • Review your statements every month. Check for any suspicious transactions and report them immediately.
  • Sign the back of your NBF debit or credit card on the signature panel as soon you receive it.
  • Report lost or stolen cards immediately.
  • Never give out your NBF credit card number or personal information over the phone unless you initiated the call and have verified who you are dealing with.