Follow these tips to make your online activities and experience safer
Protect yourself from fraud
No matter how friendly or unassuming an anonymous email or sms seems, it may come from a person who is trying to get your account details for the wrong reasons. Not only is this dangerous for your money, it can lead to identity theft and various other cybercrimes.
WHAT’S THE DIFFERENCE BETWEEN FRAUD AND A SCAM?
What is fraud?
Fraud is a criminal act to deceive you and take your cash – it’s a transaction that you didn’t make or authorise.
What is a scam?
A scam is where you’re tricked into making or authorising a payment to a criminal’s account. Scammers impersonate banks, retailers and official organisations using emails, phone calls and texts that look and sound genuine. Scammers do everything they can to appear legitimate, so this information can help you to protect yourself when you get a phone call, or an official-looking letter, email or text message, that you think might be suspicious.
HOW TO STAY SAFE FROM FRAUD
Remember NBF will never:
- Ask to transfer money out of your account into another account to keep it safe or to protect yourself from fraud
- Ask you to tell us your card number, PIN, expiry date, CVV (3-digit number on the back of your card), one time password (OTP) or online banking passwords
- Text or email you with a link to make a payment
- Disclose your personal details to prove its NBF calling you
- Give us access to your online banking or app to view or manage your accounts
FOLLOW THESE STEPS TO HELP PROTECT YOU AND YOUR MONEY:
STOP
Take a moment to think before giving out your personal or payment details. Do your due diligence before making any payments or donations to know who is on the receiving end.
CHALLENGE
Could it be fake? It’s okay to reject, refuse or ignore any requests you think may seem suspicious – only criminals will try to rush or panic you into sending any money. Do not let anyone pressure you. Criminals even pretend to be Police or Government Officials but real Police and Government will never ask you for banking details or an OTP over the phone.
REPORT
If you suspect that you’ve been a victim of fraud, please contact NBF at fraud@nbf.ae or call 8000NBF(623).Also, report the matter to Dubai Police eCrime immediately.
STAY SAFE WITH OUR HELPFUL GUIDE
We are living in a digital age where we are constantly immersed in digital experiences. While the digital world has changed our lives for the better, it also makes us vulnerable. Digital Security means protecting your online identity, information, and devices from prying eyes, criminals, and malicious software. NBF has developed a booklet that summarises the various threats you face in the cyber world and includes precautions and protective measures that you can employ to protect yourself from these threats. We recommend that you follow these tips to make your online activities and experience safer. To learn more, click here.