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DEWA partners with National Bank of Fujairah to provide direct payment services

Dubai Electricity and Water Authority (DEWA) has announced a new partnership with National Bank of Fujairah (NBF), as part of DEWA's strategy to improve customer service and satisfaction.

The partnership allows NBF customers to pay their DEWA bills directly from their accounts through the bank's electronic channels, by transferring the amount directly from DEWA's customers' online accounts.

"Led by our vision to be a sustainable world-class utility, DEWA contributes effectively to the process of social, economic and environmental development in the emirate, by providing uninterrupted and stable electricity and water services to achieve the vision of Dubai," said HE Saeed Mohammed Al Tayer, MD and CEO of DEWA.

"This initiative is part of DEWA's strategy to establish effective electronic platforms, and promote balanced processes towards the e-transformation to promote the adoption of e-services to simplify transactions and provide efficient and high quality customer service to our customers," added Al Tayer.

"These partnerships contribute in reducing the time required to pay electricity and water bills. The main objective of launching such initiatives and services is to use the latest communications technologies to provide an interactive platform for our customers. The partnership with NBF was launched after the great success we had with launching similar services with other banks, including Emirates NBD, First Gulf Bank, Commercial Bank of Dubai, Bank of Ajman, Emirates Islamic Bank, Standard Chartered, Sharjah Islamic Bank, Lloyds TSB, Abu Dhabi Commercial Bank, Noor Islamic Bank, and Mashreqbank," said Marwan Salem Bin Haidar, CIO and VP of IT of DEWA.

Since the launch of electronic direct payment services in August 2010, approximately 1,420,320 transactions have been conducted online. DEWA expects this number to increase after launching more partnerships, which will be announced in due course, as DEWA plans to offer direct payment services for customers from all banks in the UAE.

DEWA currently provides its customers with a wide range of payment channels across its offices from 7am to 8pm except Fridays, as well as through ENOC and EPPCO petrol stations, Emirates Post offices, Etisalat payment kiosks, SMS mpay service through the official website, mobile and smart phones applications for (IPhone, IPad, BlackBerry, Android, Windows 7, BlackBerry Book, Microsoft Windows Mobile 8, Windows 8, and Samsung Smart TV), and through the official DEWA website (

(Adapted from the DEWA press release)