{"id":37720,"date":"2026-10-02T11:02:54","date_gmt":"2026-10-02T07:02:54","guid":{"rendered":"https:\/\/nbf.ae\/?page_id=37720"},"modified":"2026-10-02T11:45:22","modified_gmt":"2026-10-02T07:45:22","slug":"faqs-view-only","status":"publish","type":"page","link":"https:\/\/nbf.ae\/ar\/business\/nbf-access\/faqs-view-only\/","title":{"rendered":"FAQs – View Only"},"content":{"rendered":"\t\t
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NBF Access - View Only<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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have a question?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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NBF Access Preview Access FAQs <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Platform Access<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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What is Preview Access? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Preview Access allows <\/span>you<\/span> to log in to the new NBF Access platform and explore its features<\/span> before the<\/span> transaction <\/span>capabilities are enabled<\/span>.<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What should I do if I am unable to log in? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Please <\/span>ensure that<\/span> you <\/span>are using the correct <\/span>NBF Access <\/span>URL and <\/span>login <\/span>credentials and<\/span> follow<\/span> the <\/span>outlined <\/span>steps in the <\/span>email <\/span>or <\/span>how-to-video<\/span><\/span> tutorial<\/span>.<\/span><\/span> If <\/span>you cont<\/span>inue to experience <\/span>issues,<\/span> please <\/span>contact <\/span>the NBF C<\/span>all <\/span>C<\/span>entre<\/span> at 600 565551 for <\/span>assistance<\/span>.<\/span><\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Migration & Preview Access<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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What happens to my existing NBF Corporate Access Application? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Y<\/span>our existing <\/span>NBF Corporate Access <\/span>platform and mobile application <\/span>will still be available<\/span> during the Preview Access period.<\/span>\u00a0<\/span><\/div>
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You may continue <\/span>using <\/span>the current platform as usual<\/span> while <\/span>exploring <\/span>the new <\/span>NBF Access <\/span>platform<\/span>.<\/span> Further updates <\/span>regarding<\/span> the migration timeline will be communicated separately<\/span>.<\/span><\/span>\u00a0<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Supported OS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Which mobile operating systems are supported? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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NBF Access supports:\u00a0<\/span>\u00a0<\/span><\/p>

  • iOS 13 and above\u00a0<\/span>\u00a0<\/span><\/li><\/ul>
    • Android 12 and above<\/span>\u00a0<\/span><\/li><\/ul>
      • Supported Huawei devices\u00a0<\/span>\u00a0<\/span><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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        Which web browsers are supported? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        For best experience, we recommend using:\u00a0<\/span>\u00a0<\/span><\/p>

        • Google Chrome 110 or later\u00a0<\/span>\u00a0<\/span><\/li><\/ul>
          • Microsoft Edge 110 or later<\/span>\u00a0<\/span><\/li><\/ul>
            • Firefox 109 or later (Windows)\u00a0<\/span>\u00a0<\/span><\/li><\/ul>
              • Safari 16.x or later (Mac OS)<\/span>\u00a0<\/span><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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                Account Information & Reporting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                What information can I view during the Preview access phase? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                Depending on your assigned permissions you can:\u00a0<\/span>\u00a0<\/span><\/p>

                • View account balances and account details<\/span>\u00a0<\/span><\/li><\/ul>
                  • View deposit and loan information,\u00a0\u00a0<\/span>\u00a0<\/span><\/li><\/ul>
                    • Download statements, reports, advices and SWIFT copies<\/span>\u00a0<\/span><\/li><\/ul>
                      • Access transaction history<\/span>\u00a0<\/span><\/li><\/ul>
                        • View other available information and enquiries\u00a0<\/span>\u00a0<\/span><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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                          How do I download cash statements and reports? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                          Please refer to the how-to-video for step-by-step instructions on:\u00a0<\/span>\u00a0<\/span><\/p>

                          • Cash Dashboard<\/span>\u00a0<\/span><\/li><\/ul>
                            • Account Statements<\/span>\u00a0<\/span><\/li><\/ul>
                              • Reports<\/span>\u00a0<\/span><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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                                Transactions & Approvals<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                                Can I make transactions during the Preview Access phase? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                No. <\/span>Preview access is strictly <\/span>view<\/span> only. You will not be able to <\/span>initiate<\/span>, submit, approve, <\/span>or <\/span>authori<\/span>s<\/span>e any transactions<\/span> during this phase<\/span>.<\/span><\/span>\u00a0<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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                                Trade Finance & Service Requests<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                                What Trade Finance information can I view? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                Depending on your assigned permissions, you may be able to view:\u00a0<\/span>\u00a0<\/span><\/p>

                                • Import and Local Letters of Credit (LC)<\/span>\u00a0<\/span><\/li><\/ul>
                                  • Bank Guarantees\u00a0<\/span>\u00a0<\/span><\/li><\/ul>
                                    • Export Letters of Credit (LC)<\/span>\u00a0<\/span><\/li><\/ul>
                                      • Documents lodgment status<\/span>\u00a0<\/span><\/li><\/ul>
                                        • Upcoming maturities and payment obligations\u00a0<\/span>\u00a0<\/span><\/li><\/ul>
                                          • Trade-related enquiries and information.\u00a0<\/span>\u00a0<\/span><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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                                            How do I download Trade Finance reports and advices? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                            Please <\/span>refer<\/span> to the <\/span>how-to-<\/span>videos for detailed <\/span>instructions<\/span>.\u00a0<\/span><\/span>\u00a0<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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                                            Can I submit Trade Finance transactions during the Preview Access phase ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                            No. New Trade Finance applications, submissions, <\/span>approvals<\/span>, and <\/span>authorisations<\/span> are<\/span> not available <\/span>during the <\/span>Pre<\/span>v<\/span>iew <\/span>Access <\/span>phase.<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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                                            Can I submit service requests through NBF Access during the Preview Access phase? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                            No. Service requests <\/span>are not <\/span>avai<\/span>la<\/span>ble<\/span> during the Pre<\/span>v<\/span>iew <\/span>Access <\/span>phase<\/span>. <\/span>For assistance, please continue using <\/span>your <\/span>existing <\/span>NBF <\/span>support channels<\/span> and relationship contacts<\/span>.<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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                                            User Management & Workflows<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                                            What user and workflow information can I view? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                            You may view information related to your organisation\u2019s:\u00a0<\/span>\u00a0<\/span><\/p>

                                            • User profiles<\/span>\u00a0<\/span><\/li><\/ul>
                                              • Roles and permissions<\/span>\u00a0<\/span><\/li><\/ul>
                                                • Workflow configurations<\/span>\u00a0<\/span><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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                                                  Can I create or modify users, roles, or workflows? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                                  No. Preview Access is view only and not allow you to:\u00a0<\/span>\u00a0<\/span><\/p>

                                                  • Create users<\/span>\u00a0<\/span><\/li><\/ul>
                                                    • Modify user profiles\u00a0<\/span>\u00a0<\/span><\/li><\/ul>
                                                      • Update roles or permissions<\/span>\u00a0<\/span><\/li><\/ul>
                                                        • Create or amend workflows<\/span>\u00a0<\/span><\/li><\/ul>
                                                          • Approve user management requests<\/span>\u00a0<\/span><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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                                                            Will any of my data be affected during the Preview Access phase?\u00a0 <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                                            No. Preview Access is provided to help you <\/span>familiarise<\/span> yourself with the new NBF Access platform. Your existing banking arrangements and access to the current NBF Corporate Access platform remain unchanged during this period.<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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                                                            Who should I contact if I need help? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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                                                            For <\/span>assistance<\/span> with login, navigation, or general enquiries, please contact the NBF Call Centre at 600 565<\/span>5551 or your Relationship Manager.<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                                            NBF Access – View Only have a question? NBF Access Preview Access FAQs Platform Access What is Preview Access? Preview Access allows you to log in to the new NBF Access platform and explore its features before the transaction capabilities are enabled. What should I do if I am unable to log in? Please ensure […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":36759,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37720","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t