NBF Access - View Only
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NBF Access Preview Access FAQs
Platform Access
What is Preview Access?
What should I do if I am unable to log in?
Migration & Preview Access
What happens to my existing NBF Corporate Access Application?
Supported OS
Which mobile operating systems are supported?
NBF Access supports:
- iOS 13 and above
- Android 12 and above
- Supported Huawei devices
Which web browsers are supported?
For best experience, we recommend using:
- Google Chrome 110 or later
- Microsoft Edge 110 or later
- Firefox 109 or later (Windows)
- Safari 16.x or later (Mac OS)
Account Information & Reporting
What information can I view during the Preview access phase?
Depending on your assigned permissions you can:
- View account balances and account details
- View deposit and loan information,
- Download statements, reports, advices and SWIFT copies
- Access transaction history
- View other available information and enquiries
How do I download cash statements and reports?
Please refer to the how-to-video for step-by-step instructions on:
- Cash Dashboard
- Account Statements
- Reports
Transactions & Approvals
Can I make transactions during the Preview Access phase?
No. Preview access is strictly view only. You will not be able to initiate, submit, approve, or authorise any transactions during this phase.
Trade Finance & Service Requests
What Trade Finance information can I view?
Depending on your assigned permissions, you may be able to view:
- Import and Local Letters of Credit (LC)
- Bank Guarantees
- Export Letters of Credit (LC)
- Documents lodgment status
- Upcoming maturities and payment obligations
- Trade-related enquiries and information.
How do I download Trade Finance reports and advices?
Please refer to the how-to-videos for detailed instructions.
Can I submit Trade Finance transactions during the Preview Access phase ?
No. New Trade Finance applications, submissions, approvals, and authorisations are not available during the Preview Access phase.
Can I submit service requests through NBF Access during the Preview Access phase?
No. Service requests are not available during the Preview Access phase. For assistance, please continue using your existing NBF support channels and relationship contacts.
User Management & Workflows
What user and workflow information can I view?
You may view information related to your organisation’s:
- User profiles
- Roles and permissions
- Workflow configurations
Can I create or modify users, roles, or workflows?
No. Preview Access is view only and not allow you to:
- Create users
- Modify user profiles
- Update roles or permissions
- Create or amend workflows
- Approve user management requests
Will any of my data be affected during the Preview Access phase?
No. Preview Access is provided to help you familiarise yourself with the new NBF Access platform. Your existing banking arrangements and access to the current NBF Corporate Access platform remain unchanged during this period.
Who should I contact if I need help?
For assistance with login, navigation, or general enquiries, please contact the NBF Call Centre at 600 5655551 or your Relationship Manager.
