Accessibility
Banking that works for everyone
At NBF, we believe banking should be easy, inclusive, and accessible for all. That is why we have designed our services, spaces, and digital platforms to better support individuals of determination and customers with varying needs, ensuring a seamless experience every step of the way
We are committed to financial and social inclusion. From our branch infrastructure to our everyday banking services, NBF is proud to offer thoughtful, practical solutions tailored to support people with determination, empowering you to bank with confidence and independence.
Accessibility at Our Branches
We have made important enhancements to our branches to ensure that everyone, regardless of age or ability, can bank comfortably:
- Reserved parking spaces close to the entrance
- Ramps fitted with secure handrails
- Wide, automatic doors for easy entry
- Wheelchair-accessible ATMs placed at an optimal height
- Comfortable, designated waiting areas
- Priority queuing for those who need it most
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Banking on Your Terms
We continue to enhance our services so you can manage your finances your way, at your pace, and with the support you need:
- Interactive and accessible ATMs and CDMs
- Audio-enabled systems for customers with visual impairments
- Braille-embossed, encrypted keypads
- A redesigned website and online banking platform that meets accessibility standards
- Round-the-clock support through our 24/7 Call Centre
Website accessibility
A digital experience that works for everyone.
At NBF, we are committed to creating a digital environment that’s inclusive, user-friendly, and accessible to all. Our goal is to ensure that every customer regardless of ability, can easily navigate and interact with our website and online services
To achieve this, our platforms are designed to meet at least the Double-A (AA) standard of the Web Content Accessibility Guidelines (WCAG) 2.2, developed by the World Wide Web Consortium (W3C). These global guidelines define how to make digital content more accessible for people with disabilities and improve usability for all.
- Accessibility features available on our website
- Larger text options for improved readability
- Increased line spacing for better visual flow
- Left-aligned text for easier reading
- Clear, legible fonts
- Grayscale mode for visual comfort
- High-contrast display for visibility
- Reading mask to reduce distractions
- Option to hide images for simplified browsing
- Pause animations to minimise visual strain
- Outline focus for better keyboard navigation
- Link highlighting for easy identification
We are continuously working to enhance your online experience. If you have suggestions or feedback regarding accessibility, we would love to hear from you.
Our journey toward a more inclusive banking environment is ongoing. We remain committed to removing barriers, listening to our community, and building services that reflect the diverse needs of our customers. For more information, please contact us at 600-565551.
